International Shipping

*Due to the high volume of orders during the holiday period and our efforts to get them out to you as quickly as possible, orders can NOT be combined with another existing order once placed.

T.U.K. Shoes ships worldwide via DHL!

Shipping Rates

TUK has partnered exclusively with DHL to offer international deliveries around the world. You will see the subsidized ratesin the checkout area. These charges are generally based on volume as shoes are usually physically lighter than their volume adjusted weight charged by DHL. If you think your cost looks high, DHL charges an additional $40 for packages to areas DHL considers as “Remote”. If you have a friend or family member who is in a major town or city and can accept the package for you, try their address as a “ ship to”.

Shipping Times

T.U.K. offers the following forms of international shipping;

1. International Priority mail; delivery is usually attempted 10-21 business days after it has shipped, however, USPS does not guarantee delivery attempts earlier than 30 business days after the shipment.

Please be aware delays in customs are very common for some countries therefore, we cannot be responsible for customs delays.

About Customs, Duties & Taxes

When ordering online from a U.S. company for goods to be shipped to a foreign country, the recipient is the importer of record and must comply with all laws and regulation of the destination country. Orders shipped outside the United States may be subject to import taxes, customs duties, and fees levied by the destination country.

International customers are responsible for knowing and abiding by their country's tax laws/import fees/VAT fees. All import fees and duties are billed by and paid directly to your local government. Unfortunately there is no way for us to bill for, pay, and or keep up to date with every country's changing tax and import laws, or what percentage a country charges for these tax/import laws. Purchases WILL NOT be manipulated to benefit custom taxes due to United States law.

To calculate approximate fees you might be charged, we have found that the following website is fairly accurate. https://www.dutycalculator.com/ T.U.K. Does not guarantee that these rates will be correct and are only used as a general guide. To determine your actual costs to import shoes from us into your country, please consult your local government for complete details.

Canada customers; please note, Canada has recently started adding an $9.95 handling fee to all shipments imported in addition to taxes and duties. The calculator at https://www.dutycalculator.com/ does not add the $9.95 fee.

Sizing

Please be aware that all of our shoes are listed in U.S. sizes. If you are unsure of your U.S. size please refer to the size chart on the product page for conversions.

The available size chart is an approximate guide. All shoe sizes vary slightly depending on make, model, and width of the shoe. T.U.K. does NOT guarantee this size chart to be exact for every shoe.

Although we cannot be responsible to know your shoe size, we are happy to answer any questions you may have. If you need help, please contact us at [email protected] or Monday-Friday between the hours of 8:00am PST – 4:00pm PST at +1 858 527 0494 ext. 511.

International Limitations

Currently, the maximum amount of shoes that can be mailed out of the United States per order is 3 due to limitations on box sizes.

Out of stock items

T.U.K. makes every attempt to make sure that our inventory is accurate and up to date on our website. Due to the high cost of shipping; in the rare event that a style is unavailable or not up to our standards to ship, we will cancel your entire order, process a full and complete refund and notify you immediately in order to give you the opportunity to place a new order for a different style.

Currency

T.U.K. is a American Company based out of Southern California. All prices on shoptuk.com are in U.S. Dollars. International Credit Cards may incur international processing fees by your banking institution. Due to fluctuating conversion rates, TUK can never guarantee what your exchange rate will be at the time of your purchase. The exchange rate will be calculated by your credit card company or bank. For more information please contact the bank or institution that issued your card to you.